Online Access Free 3M00030A Practice Test

Avaya Contact Center Select (ACCS) Call Recording leverages the IP Office call recording administration capabilities. Which are core features of those capabilities? (Select six.)

• A.GUI Based Search and Replay
• B.Direction
• C.Agents
• D.Searchable and Filter by
• E.Skills
• F.Screen recording of agent workstation
• G.Date and Time

Which of the following describe the outbound capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

• A.Automated chat
• B.Complies with Do Not Call (DNC) regulations
• C.Automatic dial
• D.Preview and Progressive
• E.Simultaneous login to inbound and outbound agent skills

Which is the function of the Contact Store component in the Avaya Contact Center Select (ACCS) solution? (Select one.)

• A.It provides secure SIP trunking and secure remote access to IP Office
• B.It is responsible for pulling user updates to the IP Office server
• C.It is used to store all call recordings retrieved out of the IP Office VoiceMail Pro system
• D.It is responsible for configuring sample pre-configured data for the solution

Scenario:
A leading Channel Partner of Avaya, responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of aleading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate? (Select one.)

• A.Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
• B.No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

With Avaya Contact Center Select what is the maximum multimedia capacity for emails per hour? (Click and drag the correct option to the space below.)

• A.1200
• B.1500
• C.3000
• D.5000