Online Access Free 3M00030A Practice Test

Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Synchronization Service addresses? (Select one.)

• A.Deliver a contact center application that is quick and simple to install with minimal user steps
• B.Enable the consistent handling of multiple contacts
• C.Manage and balance the workload of the agents in the contact center
• D.Deliver a single management and administration point for contact center users

Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

• A.Number of agent/supervisor licenses
• B.Type of server
• C.Number of administrators
• D.Level of service
• E.Duration of service

Avaya Contact Center Select (ACCS) comes with a sample Administrator User Account, which are some of the tasks that the Administrator User can perform? (Select five.)

• A.Modify configuration data
• B.Launch IP Office Manager from inside of ACCS management application
• C.Add supervisors and agents
• D.Perform advanced work flows
• E.Perform multimedia configuration
• F.Modify sample data

Which of the following describe the outbound capabilities of Avaya Contact Center Select (ACCS)? (Select four.)

• A.Simultaneous login to inbound and outbound agent skills
• B.Automatic dial
• C.Automated chat
• D.Preview and Progressive
• E.Complies with Do Not Call (DNC) regulations

With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are Open Virtual Appliances (OVA) that are included with for that deployment? (Select three.)

• A.Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia software
• B.Contact Center System OVA, containing the vSphere application with preset configuration details for RAM and CPU reservations and storage requirements
• C.Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server
  7.6 plus applicable Quick Fix Engineering (QFE) Patches
• D.WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM software