Online Access Free 46150T Practice Test

A prospective customer contact says, "Our business is very complex, Our agents work in six major databases on every call."
Which of the following attributes will help your proposals how that Avaya IP Office TM is easy to integrate?

• A.Scalable
• B.Simple
• C.Secure
• D.Resilient
• E.Modular

Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

• A.Media Manager
• B.Cloud Operations Manager
• C.Simplified Web Self-Administration
• D.Avaya Call Reporting
• E.Web RTC High Availability

Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

• A.Analyze module
• B.Live Monitor
• C.Coach and Learn
• D.Quality Management
• E.Contact Recording

Which of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?

• A.Inbound email processing
• B.Live monitoring
• C.Report creation
• D.Web communications
• E.Supervisor actions

What is the most relevant reason that IP Office Support Services (IPOSS) should be proposed as an element of an Avaya IP Office TM solution?

• A.IPOSS includes 24x7 support.
• B.IPOSS is sold only through authorized Avaya partners.
• C.IPOSS is required with every IP Office solution.
• D.IPOSS can be sold under wholesale and co-delivery models.
• E.IPOSS remote diagnostics use Avaya SAL or SSL/VPN secure connections.