Online Access Free 46150T Practice Test

Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

• A.IPOSS includes remote diagnostic capabilities.
• B.IPOS Scan be sold under wholesale and co-delivery models.
• C.Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
• D.Default coverage hours for IPOSSare365x 24.
• E.IPOSS includes major software upgrades, updates and patches.

A prospective customer contact says, "We're in growth mode. Our only priority is things that help us bring service to new markets."
Which of the following attributes will be the focus of your proposal?

• A.Scalable
• B.Simple
• C.Modular
• D.Resilient
• E.Secure

What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

• A.Avaya Equinox TM
• B.Avaya IX TM Spaces
• C.Avaya Personal Edition
• D.Avaya IX TM Meetings
• E.Avaya IX TM Workplace

What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

• A.Complete and searchable call data
• B.Real-time agent wallboards and dashboards
• C.Customizable reporting
• D.Integrated video capture for agents and callers
• E.Basic call recording

Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

• A.Analyze module
• B.Coach and Learn
• C.Quality Management
• D.Live Monitor
• E.Contact Recording