Question 1

You are discussing Avaya IXTM Workforce Engagement Select with the decisionmaker at a prospective customer. The customer mentions that they are primarily interested in recording incoming and outgoing calls.
Which package would be most applicable to their needs?
  • Question 2

    Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)
  • Question 3

    A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
    Which of these endpoints would you recommend?
  • Question 4

    Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
    Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?
  • Question 5

    On which of the following devices can Avaya IP Office TM customers run a version of the Avaya Vantage Connect client software? (Select three.)