Online Access Free 500-052 Practice Test

Which statement is true about Cisco Context Service?

• A.Every customer is mapped to a maximum of one POD.
• B.A POD can map to multiple fieldsets.
• C.The runtime connector is responsible for account and password management
• D.A POD can map to a fieldset.

Which interface is used to configure debug parameters for log files?

• A.trace configuration
• B.Control Center
• C.system parameters
• D.Datastore Control Center

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

• A.Cisco Unified Operations Manager
• B.Cisco Unified Communications Manager
• C.Informix DB
• D.iPlanet Web Server
• E.Cisco Unified CCX Engine
• F.Recording Component

What is the purpose of relative filters?

• A.generate historical time reports for the previous week
• B.report on previous port usage
• C.generate historical and real-time reports for the previous week
• D.filter spam emails from reaching the email queues

Cisco Finesse supports the use of custom call variable layouts. How does the agent desktop determine which layout to use?

• A.The layout is associated to the desktop layout under Team Resources.
• B.The name of the layout is passed to the agent desktop via a keyword variable that is named user layout.
• C.The layout is associated to the CSQ definition.
• D.The layout is associated to the team under Team Resources.