Online Access Free 500-440 Practice Test

Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

• A.number of agents assigned to the queue who are on inbound calls
• B.number of agents assigned to the other queues
• C.number of calls handled by the agents associated with that queue
• D.number of agents assigned to the queue who are on internal consult calls
• E.number of agents assigned to the queue who are on outbound calls

Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

• A.Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.
• B.The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
• C.Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.
• D.Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
• E.With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose two.)

• A.phonebooks and workflows
• B.agent historical reports
• C.desktop for third-party ACD
• D.basic call control (answer, hold, retrieve, end, and make call)
• E.Content and sharing gadget

In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

• A.callbacks, retries, pending contacts
• B.pending contacts, callbacks, retries
• C.pending contacts, pending callbacks, pending retries
• D.retries, callbacks, pending contacts

Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

• A.N+1 or N.N redundancy
• B.centralized dial plan
• C.integration with Cisco ISR using SM-SRE
• D.demarcation point between networks
• E.box-to-box redundancy
• F.load balancer for HTTP and SIP