Online Access Free 500-442 Practice Test

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• A.Security Configuration Designer
• B.Report Designer
• C.Report Definition Designer
• D.Security Administrator
• E.Dashboard Administrator

Which .bat file displays the status of the VXML server and the applications running?

• A.Update.bat
• B.Stalus.bat
• C.ResumeApp.bat
• D.Deploy.bat

Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

• A.Administrative Scripts
• B.Dialed Numbers
• C.Deleted Objects
• D.Routing Scripts
• E.Agents

Which two steps are required to configure RONA for CCE? (Choose two.)

• A.CCE Web Admin
• B.Auto-answer
• C.Survivability
• D.Skill target configuration
• E.Scripting logic

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

• A.Enable "Require Logout Reason"
• B.Wrap-up on Outgoing, set to Required
• C.Enable "Require Idle Reason"
• D.Wrap-up on Incoming, set to Required