Online Access Free 500-442 Practice Test

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

• A.Call Trace
• B.Config Manager Tools
• C.Workflow
• D.Script Editor
• E.Reason Code

When is the IVR leg established in a CCE Call Flow?

• A.when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
• B.when CVP establishes an HTTP link with the VXML Server
• C.when CVP establishes an HTTP link with the Media Server
• D.when the Ingress Gateway delivers a SIP invite message to the CVP server

How many clusters of Finesse will a single PG support?

• A.two
• B.three
• C.four
• D.one

Which two functionalities should a Contact Center typically be provided? (Choose two.)

• A.IVR and Queuing
• B.Routing Protocols
• C.Surveys
• D.Skill-Based Routing
• E.TCP/IP

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

• A.PCCE Admin Mode
• B.PCCE Lab Mode
• C.DPCCE 12K
• D.DPCCE 4K
• E.PCCE 2K