Online Access Free 500-445 Practice Test

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

• A.Call variable on email/chat gadget
• B.Dynamic Expanded Call Context Variable
• C.Dynamic Run Application Script Request
• D.Dynamic Expected Wait Time Variable

What is the minimum required network bandwidth for an agent connecting to the ECE servers at login?

• A.424 kilobits/second or higher
• B.184 kilobits/second or higher
• C.384 kilobits/second or higher
• D.284 kilobits/second or higher

Which TCP must be opened in the firewall between Services server and Messaging server?

• A.587
• B.9001
• C.47500
• D.15097

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

• A.Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.
• B.Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.
• C.SS0 is not enabled by default; configuration is necessary.
• D.SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.
• E.SS0 allows administrators to check the status of agent and supervisor performance.

Which activities can agents pick and pull?

• A.Agents can pick chat from other agents that belong to the different skill groups.
• B.Agents can pick emails from other agents that belong to the different skill groups.
• C.Agents can pick chats from other agents that belong to the same set of skill groups.
• D.Agents can pick emails from other agents that belong to the same set of skill groups.