Online Access Free 500-450 Practice Test

Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

• A.ready and login reason codes
• B.workflows and workflow actions
• C.call variable and ECC variable layout
• D.upload third-party gadgets
• E.connections to third-party gadget server and the Administration & Data server database
• F.wrap-up reasons and phonebooks

Which variable does the Cisco CVP use to return information about problems encountered while running a script?

• A.user.microapp.server_info
• B.user.microapp.input_type
• C.user.microapp.error_code
• D.user.microapp.FromExtVXML

Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

• A.ready and login reason codes
• B.workflows and workflow actions
• C.call variable and ECC variable layout
• D.upload third-party gadgets
• E.desktop layout and conference resources
• F.cluster settings for VOS replication
• G.connections to the CTI OS server and the Administration & Data server database
• H.wrap-up reasons and phonebooks

Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

• A.Consider-IF in a precision queue step
• B.Cisco Unified Communications manager unattended port setting
• C.Target Require
• D.Agent Desktop Ring No Answer time setting
• E.CVP transfer timeout timer setting

Which two ICM scripting nodes support dynamic setting? (Choose two.)

• A.Skill Group
• B.Precision Queue
• C.Call Type
• D.Percent Allocation
• E.Peripheral gateway