Online Access Free 600-455 Practice Test

Refer to the exhibit.

Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element.
The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?

• A.117.5 seconds
• B.259.5 seconds
• C.146.9 seconds
• D.290.0 seconds

Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

• A.demarcation point between networks
• B.load balancer for HTTP and SIP
• C.load balancer for HTTP and SIP
• D.centralized dial plan
• E.N+1 or N.N redundancy

For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

• A.association script
• B.transformation script
• C.replaces header script
• D.normalization script

Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

• A.10/100 NIC speeds are supported.
• B.UCS B/C series NIC teaming is supported.
• C.Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
• D.802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

• A.Add a redundant device pool to the Cisco Unified CallManager Group configuration.
• B.Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
• C.Add a second TFTP server to the cluster.
• D.Use an SRST reference in the device pool.