Online Access Free 6201-1 Practice Test

A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

• A.Call Classification
• B.Adjunct Routing
• C.Call Prompting
• D.Variables in Vectors

Which communication manager option on the communication manager gives the customer call centre capabilities?

• A.Automatic Call Distribution (ACD)
• B.Least Occupied Agent (LOA)
• C.Expert Agent Selection (EAS)
• D.Best Service Routing (BSR)

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

• A.Integrated Announcements
• B.Music-on-hold
• C.Voice over IP
• D.Local Announcements

A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

• A.From Solaris login as root and use the date command
• B.Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
• C.In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
• D.Shutdown the CMS to the ak prompt level and adjust the BIOS time.

When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

• A.SER MGT Port
• B.NET 1Port
• C.NET MGT Port
• D.XVR-300XB port