Online Access Free 6201-1 Practice Test

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

• A.Use the add station next CM SAT command to program each telephone set and assign buttons
• B.Use CMS to perform the bulk administration of telephone sets and buttons.
• C.Create a template telephone set and use the duplicate station xxxx CM SAT command
• D.Create a template telephone set and use the qcopy station xxxx CM SAT command

Which communication manager option on the communication manager gives the customer call centre capabilities?

• A.Best Service Routing (BSR)
• B.Expert Agent Selection (EAS)
• C.Least Occupied Agent (LOA)
• D.Automatic Call Distribution (ACD)

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

• A.Split
• B.Vector
• C.Skill
• D.Agent

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

• A.CMS records the call at the start of the call, and BCMS records the calf at the end
• B.BCMS will not collect data if the link to the CMS is down.
• C.BCMS holds data longer than CMS
• D.BCMS records the call at the start of the call, and CMS records the call at the end.

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

• A.Timetable can be used to schedule a LAN backup of the customer's system.
• B.A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
• C.A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
• D.Timetable can be used to schedule a LAN backup of the customer's data.
• E.A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b