Online Access Free 6201.1 Practice Test

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

• A.The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
• B.From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
• C.The arrow an the CMS menu is up
• D.The /cms/install/logdir/admin. log shows a link is operational.
• E.From the CMS menu. Maintenance Connection Status shows a link operational.

Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

• A.list usage variable
• B.Monitor variables
• C.List trace variables
• D.display variables

What is the term of an extension that routes calls to specific vector?

• A.Routing Directory Number (RDN)
• B.Hunt Group Number (HGN)
• C.Vector Routing Number (VRN)
• D.Vector Directory Number (VDN)

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

• A.Use CMS to perform the bulk administration of telephone sets and buttons.
• B.Create a template telephone set and use the qcopy station xxxx CM SAT command
• C.Create a template telephone set and use the duplicate station xxxx CM SAT command
• D.Use the add station next CM SAT command to program each telephone set and assign buttons

What is the purpose of class of service (COS) administration of Contact Centre?

• A.COS is used to restrict calls between incoming and outgoing trunk groups.
• B.COS defines which features an agent may access.
• C.COS ensures that the most skilled agent receives calls first.
• D.COS restricts the calls a user can make and receive.