Online Access Free 6201.1 Practice Test

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

• A.135.9.86.54 135.9.86.58
• B.135.9.86.54 135.9.56.56
• C.192.168.2.3 192.168.2.2
• D.135.9.86.54 192.168.2.2

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

• A.From the CMS menu. Maintenance Connection Status shows a link operational.
• B.The /cms/install/logdir/admin. log shows a link is operational.
• C.The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
• D.The arrow an the CMS menu is up
• E.From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

• A.Service Objective
• B.Dynamic Queue Position
• C.Vector queuing priorities
• D.Dynamic Threshold Adjustment

Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

• A.BSR improves agent utilization.
• B.BSR follows a specified strategy far skill selection.
• C.BSR decreases titer workload across sites.
• D.BSR balances and improves service across enterprise.
• E.BSR creates a virtualized pool of agent resources.

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

• A.An agent forgot to log out.
• B.The holiday recording was not functioning properly.
• C.The holiday was not administered in the holiday tablet
• D.The Communication Manager was down.