Online Access Free 6209 Practice Test

Which statement about Contact Center Multimedia is true?

• A.It allows SDK for developers to refine Computer Telephony Integration (CTI) applications
• B.It allows supervisors and contact center administrators to manage multimedia traffic
• C.It is used to administer the server and to monitor contact center performance using a browser based interface
• D.It helps with implementing CTI for installs and browser based web integration

Open Queue is part of what Communication Control Toolkit subcomponent?

• A.JAVA API
• B.Contact Management Framework
• C.Lite Communication Control Toolkit API
• D.Advanced Scripting

You want control of when and how Avaya or any other service partner can access your equipment. You will need to configure the remote access architecture and remote desktop connection. What do you use along with Remote Desktop Connection features to add access your equipment?

• A.Avaya Secure Access Link
• B.Avaya Remote Connection Link
• C.Avaya Remote Access Link
• D.Avaya Secure Control Link

A new install of Contact Center Multimedia (CCMM) is configured properly and is operational. The technician wants to perform a backup of the CCMM database. Which tool is used to perform the backup?

• A.RefClient
• B.Data export utility
• C.High Availability
• D.Database Maintenance utility

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

• A.Through the Outbound Campaign Manager
• B.Through the Multimedia Administrator
• C.Through the Contact Center Manager Administration Network Configurations screen
• D.Through the email server