Online Access Free 6209 Practice Test

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

• A.E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
• B.CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
• C.CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS
• D.E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

• A.CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
• B.CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents
• C.CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents
• D.CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents
• E.CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents

Open Queue is part of what Communication Control Toolkit subcomponent?

• A.Lite Communication Control Toolkit API
• B.Contact Management Framework
• C.Advanced Scripting
• D.JAVA API

A technician needs to install Avaya Aura Contact Center Communication Control Toolkit (CCT) in a standalone application on a customer supplied server that has 4GB RAM installed. Which action should be taken?

• A.Inform the customer that the minimum recommended RAM for this installation is 8 GB
• B.Inform the customer that the minimum recommended RAM for this installation is 6 GB
• C.Accept the server because the RAM provided meets the recommended minimum
• D.Use the Capacity Assessment Tool (Cap Tool) to verify that the 4GB RAM provided with the server meets the contact center capacity requirements

A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

• A.Use the Microsoft default firewall
• B.Manually modify the firewall settings
• C.Restore a saved firewall policy
• D.Export the existing firewall policy