Online Access Free 6209 Practice Test

Which statement regarding Contact Center Multimedia (CCMM) transactions and agent capacity are true?

• A.CCMM supports up to 1200 transactions per hour with a maximum of 200 active multimedia agents
• B.CCMM supports up to 6000 transactions per hour with a maximum of800 active multimedia agents
• C.CCMM supports up to 12000 transactions per hour with a maximum of 500 active multimedia agents
• D.CCMM supports up to 12000 transactions per hour with a maximum of3000 active multimedia agents
• E.CCMM supports up to 8000 transactions per hour with a maximum of800 active multimedia agents

When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

• A.Sysadmin, __avaya
• B.mmReport, mmRep
• C.Administrator, "server password"
• D.Webadmin, webadmin

What describes the installation of an Avaya Aura Agent Desktop (AAAD) with the use of Microsoft's .NET framework?

• A.A URL installation
• B.Click Once Deployment technology
• C.An application installation
• D.A web browser installation

A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Contact Center Multimedia (CCMM) is not installed on this solution. When browsing, where can the AAAD installation page be found?

• A.http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Multimedia server
• B.http://<servername>/agentdesktop where <servername> is the server name or IP address of the Communication Control Toolkit server
• C.http://support.avaya.com Web site
• D.http://<servername>/agentdesktop where <servername> is the server name or IP address of the Contact Center Manager Administration server

The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).

• A.Mailbox status
• B.CCMM Server performance
• C.CCMM Contacts by Type
• D.Server Availability
• E.Maximum contact wait time