Online Access Free 6209 Practice Test

A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

• A.4 GB
• B.3 GB
• C.2 GB
• D.1 GB

Which service contains the inbound message handler (IMH) component?

• A.CCMM E-mail Manager Service
• B.Contact Center Multimedia (CCMM) License Service
• C.CCMM Starter Service
• D.CCMM Campaign Scheduler Service

A technician is installing a Contact Center Multimedia (CCMM) on a standalone server platform. The PVI Check utility returns a warning of a system readiness check problem. Which statement about warnings in the system readiness checks warning is true?

• A.The software installation stops and the PVI check utility must be rerun until all warnings are cleared
• B.The warnings can be ignored as long as the potential impact to the operation of the Contact Center is understood and not deemed to be applicable for the specific installation
• C.The software installation stops the problem and must be corrected before proceeding
• D.The software installation stops and before proceeding, a step must be chosen from each warning screen as long as potential impact to confirmation that Contact Center is undisturbed

You have installed an Avaya Aura Contact Center System with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). The customer has started using an outbound campaign, but an available agent is not presented in outbound contacts. Which component presents the outbound contacts to the agent through Avaya Aura Agent Desktop?

• A.CCMM
• B.CCT
• C.CCMA
• D.CCMS

A technician has been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?

• A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
• B.Add the Communication Control Toolkit (CCT) server to theCCMA
• C.Add the Microsoft Exchange server to the CCMA
• D.Assign the CCT server as a reporting server for the CCMS