Online Access Free 6209.1 Practice Test

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

• A.Two connections are needed, with one connection on the ELAN subnet
• B.Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet
• C.No connections are needed
• D.One connection is needed

Open Queue is part of what Communication Control Toolkit subcomponent?

• A.Contact Management Framework
• B.JAVA API
• C.Advanced Scripting
• D.Lite Communication Control Toolkit API

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

• A.Open Queue has not been enabled on the CCMS
• B.The CCT server has not been added in CCMA
• C.The CCT server does not have valid licenses
• D.No CCT users have been created

A technician is preparing to do his partitioning on a co-resident Contact Center Manager Server (CCMS). All database drives must be partitioned in what size increments?

• A.3 GB
• B.4 GB
• C.2 GB
• D.1 GB

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

• A.Access and Partition Management
• B.Configuration
• C.Orchestration Designer
• D.Contact Center Management