Online Access Free 6209.1 Practice Test

The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

• A.FromAddress
• B.Skillset
• C.KeyWord Group
• D.Priority
• E.ToAddress

When adding the Contact Center Multimedia (CCMM) server to the configuration pages of Contact Center Manager Administration (CCMA), what username and password must be supplied to the server to register?

• A.mmReport, mmRep
• B.Administrator, "server password"
• C.Webadmin, webadmin
• D.Sysadmin, __avaya

When verifying the installation using the Communication Control Toolkit (CCT) reference client. A message is received stating that the server is not authorized for the CCT database even though the agent is configured correctly in the Contact Center Manager Administration (CCMA) utility. What is the process to verify that the user data was pushed in CCT database correctly?

• A.Remove and re-configure the agent using the Contact Center Manager Administration Utility
• B.Use the CCT Console and import Windows accounts to verify that the account exists in the domain
• C.Use the CCT WebAdmin to verify that the agent and the user account are associated
• D.Check the CCT Console and the deployment type for the Contact Center Manager server IP addresses

You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server (CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem with this installation?

• A.Open Queue has not been enabled on the CCMS
• B.No CCT users have been created
• C.The CCT server has not been added in CCMA
• D.The CCT server does not have valid licenses

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

• A.Access and Partition Management
• B.Configuration
• C.Contact Center Management
• D.Orchestration Designer