Online Access Free 6209.1 Practice Test

Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)

• A.CCMM Campaign Scheduler Service
• B.CCMM License Service
• C.CCMM Starter Service
• D.CCMM OAM Service

A customer wants to implement Contact Center Multimedia (CCMM) but is worried about security. Given the information in the exhibit, what should be done to enable rollback to the current Windows firewall policy before importing the Avaya Aura Contact Center firewall policy?

• A.Use the Microsoft default firewall
• B.Restore a saved firewall policy
• C.Manually modify the firewall settings
• D.Export the existing firewall policy

After adding and configuring the Contact Center Multimedia (CCMM) server, additional reports are available to you based on information stored in the CCMM server database. What two new report types are now available for Report Creation under the public report template folder? (Choose two)

• A.Outbound Reports
• B.Configuration Reports
• C.Agent Performance Reports
• D.Contact Summary Reports
• E.Call-by-Call Reports
• F.Multimedia reports

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

• A.Contact Center Management
• B.Access and Partition Management
• C.Orchestration Designer
• D.Configuration

The routing rules in Contact Center Multimedia (CCMM) make several complex decisions to decide the handling and routing of the multimedia contacts. What are three things that refer to the routing rules? (Choose three).

• A.FromAddress
• B.Skillset
• C.KeyWord Group
• D.ToAddress
• E.Priority