Online Access Free 6210 Practice Test

Where is the administration of outbound campaigns and management of dialing lists performed?

• A.Avaya Proactive Outreach Manager
• B.Contact Center Multimedia Server
• C.Avaya Aura Contact Center
• D.Avaya Aura Media Server

You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center.
Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?

• A.Associate a domain user account with each agent.
• B.Enable Agent Desktop integration in each agent's Call Presentation Class.
• C.Assign an AAD login ID and password to each agent.
• D.Acquire each agent's telephone.

Which two statements about scheduled backups are true? (Choose two.)

• A.Contact Center stores up to seven backup files at each server location.
• B.You can use this utility to back up operating system files.
• C.The backup location must be a tape or optical drive.
• D.You can schedule single or multiple backup tasks on a daily, weekly, or monthly basis.

A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?

• A.D:\Avaya\Logs\Common Components\CC_DBMaintenance
• B.C:\Contact Center\Logs\Common Components\DBMaintenance.log
• C.D:\Logs\Common Components\DBMaintenance.log
• D.D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.log

Avaya Aura Contact Center (AACC) uses Avaya Aura Media Server (AAMS) media processing capabilities.
When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

• A.Select the Master Content Store check box for the AAMS server that manages media and prompts.
• B.Select the Master Content Store check box for only one media server.
• C.Select the Master Content Store check box for each media server.
• D.If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.