Online Access Free 6211 Practice Test

After adding and configuring the Contact Center Multimedia (CCMM) server, ad available to you based on information stored within the CCMM server database.
Which two new report types are now available for report creation under the Public Report Template folder? (Choose two.)

• A.Agent Performance Reports
• B.Call-by-Call Reports
• C.Multimedia Reports
• D.Configuration Reports
• E.Outbound Reports
• F.Contact Summary Reports

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

• A.Contact Center Multimedia (CCMM)
• B.Contact Center Manager Server (CCMS)
• C.License Manager
• D.Contact Center Manager Administration (CCMA)

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

• A.The contact Is presented to the agent using the Avaya Agent Desktop.
• B.Customer details are retrieved for the agent using Web services.
• C.The newly-arrived contact is created and directed to an application using the Open
• D.The Contact Center application (scripting) determines how to route the contact, or present to which agent.

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

• A.Add the Microsoft Exchange server through the CCMA.
• B.Assign the CCT server as a reporting server for the CCMS.
• C.Add the Communication Control Toolkit (CCT) server through the CCMA.
• D.Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

A customer is using Contact Center Multimedia (CCMM) to provide Web Services for integrating Web Chat with their Contact Center. They have created a DMZ to protect the Avaya Aura?
Contact Center (AACC) server and the Corporate Web Server by deploying a Corporate Firewall and a Web Application Firewall.
What is the recommended placement of the AACC Voice and Multimedia server in relationto the Corporate Web Server where the customer facing Web Chat Application resides?

• A.Place the AACC Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall. Place the Corporate Web Server inside the Web Application Firewall.
• B.Place the AACC Server inside of the Web Application Firewall. Place the Corporate Web Server Inside the DMZ between the Corporate Firewall and the Web Application Firewall.
• C.Place both the AACC Server and the Corporate Web Server Inside the DMZ between the Corporate Firewall, and the Web Application Firewall.
• D.Place both the AACC Server and the Corporate Web Server outside of the Corporate Firewall.