Online Access Free 6211 Practice Test

A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

• A.Terminal server
• B.FTP server
• C.Corporate Email server
• D.Corporate Web server

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

• A.Agent
• B.Skillset
• C.Server
• D.Email
• E.Web Comms

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

• A.the Outbound Message Handler
• B.the Outbound Campaign Management Tool
• C.the Rules Engine
• D.the Inbound Message Handler

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

• A.the Multimedia Database
• B.the Outbound Campaign Management Tool
• C.the Multimedia Administrator
• D.the Email Manager

Which Avaya Aura Contact Center component is a core component that connects to aPBX to collect incoming voice contacts, provide intelligent queuing, and collect historical data?

• A.Contact Center Manager Administration (CCMA)
• B.Avaya Agent Desktop (AAD)
• C.Contact Center Manager Server (CCMS)
• D.Contact Center Multimedia (CCMM)