Online Access Free 642-241 Practice Test

When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

• A.the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
• B.the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
• C.the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
• D.the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
• E.the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports

Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

• A.percentage of calls queued
• B.number of call and ECC variables
• C.number of agents
• D.busy hour call attempts

How is accurate service-level information obtained in a Cisco Unified Contact Center Enterprise Parent/Child model with calls queued at the parent?

• A.in the parent Cisco Unified ICM system, using Agent Level Detail data
• B.in the child Cisco Unified Contact Center Enterprise system, using services data
• C.in the parent Cisco Unified ICM system, using skill group data
• D.in the child Cisco Unified Contact Center Enterprise system, using call type data

Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

• A.The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
• B.In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
• C.The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
• D.The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
• E.Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.

Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

• A.Real-Time Monitoring
• B.configuration requests
• C.skill group data
• D.routing and DMP control traffic