Online Access Free 7391X Practice Test

Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite and Call Center Elite Multichannel? (Choose two.)

• A.Restart the Multichannel server when the AES is configured
• B.Enable the AES Server node name on the Elite Multichannel server
• C.Configure the CTI User in AES
• D.Configure the CTI link in AES

The configuration server manager adds agents and supervisors to the Avaya Aura Call Center Elite Multichannel Database.
In which database are these details stored?

• A.ACS database
• B.ASMSDataX database
• C.ASContact database
• D.ASMS Control database

Which statement about concurrent agent user licenses is true?

• A.Only the specified number of licensed units can gain access to more than one skill at a time
• B.Number of agents that can be registered in more than one Communication Manager simultaneously
• C.Only the specified number of licensed units can gain access to and the register the agent with communication manager at any given time
• D.Number of agents that can be added to the system

To gather status and health information about the Avaya Aura Call Center Elite Multichannel server applications, which application runs in a Microsoft server environment?

• A.Call Routing Server
• B.Application Management director
• C.XML Server
• D.Interaction Data Service

A call center operations manager wants agents to manually enter a code to identify the reason for being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?

• A.AUX State Codes
• B.Reason Codes
• C.Authorization Codes
• D.Call Work Codes