Online Access Free 7392X Practice Test

Which scope is defined by the time-of-day (TOD) variable?

• A.Global Scope Variable
• B.Collect Scope Variable
• C.Persistent Scope Variable
• D.Local Scope Variable

Which two functions do Vector Directory Numbers (VDNs) perform in a call center? (Choose two.)

• A.VDNs route calls by pointing to a vector.
• B.VDNs interpret the skills an agent has.
• C.VDNs ensure that agents can originate and terminate calls.
• D.VDNs pass parameters to the vector for processing.
• E.VDNs define the call flow through the call center.

Which vector object can replace the Time of Day (TOD) global Vector variable?

• A.Vector Routing Table
• B.Service Hours Table
• C.Business Schedule Table
• D.Policy Routing Table

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

• A.VDN Skill
• B.Measured
• C.Tenant Number (TN)
• D.Best Services Routing (BSR) Application
• E.Class of Services (COS) .

A customer wants to configure their call center for emergencies.
Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

• A.Set a vector directory number with a collect type variable.
• B.Set a feature access coda that detects a power outage and reroutes calls automatically.
• C.Set a value variable and change the value assigned using a feature access code.
• D.Set a trunk group and change the trunk number using a variable.