Online Access Free 7392X Practice Test

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

• A.7
• B.1
• C.5
• D.3
• E.2

What provides built-in real-time and historical reporting capabilities for the call center, Including, reports tor Splits/Skills, Agents, Vector Directory Numbers (VDNs) and trunk Groups?

• A.Service Level Maximizer (SLM)
• B.Automatic Number Identification (ANI)
• C.VuStats
• D.Basic Call Management System (BCMS)

Which statement describes the purpose and function of a hunt group?

• A.It Is a group of skills that an agent has to manage specific calls.
• B.It Is a group of agents that all have- the ability to answer specific calls.
• C.It is a group of extensions that receive calls to a specific telephone number.
• D.It Is a group of VDNs that receive calls and pass to a vector.

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration?
(Choose four.)

• A.Skill Preferences
• B.Agent Login
• C.Hunt Group
• D.Measured Format
• E.Extension
• F.Vector

If an agent has the skills to handle one call:

Under the skill level handling preference, which of the calls will the agent handle first?

• A.Call 3
• B.Call 1
• C.Call 2
• D.Call 4