Online Access Free 7491X Practice Test

A customer has the Call Center Elite Multichannel software installed on their equipment.
They have just purchased the Email feature and want to configure it for their system.
What do you recommend the customer should do to install this new feature?

• A.Recommend that they use the Server Utilities installation so that they can install the core components of the Email components
• B.Recommend that they install all the Server Utilities one at a time
• C.Recommend that they use the quick installer because it will install all of the components that they need to run the call center with the new features
• D.Recommend that they use the quick installer to upgrade the components they previously had on their server

A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

• A.Agent 3
• B.Agent 2
• C.Agent 1
• D.Agent 4

A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

• A.The type of log file and the name
• B.The size of the log file and which files to archive
• C.The number of lines in the log and the commands
• D.The period of time, the name, and the files to be archived

Which two commands will assess the behavior of a command that is used to route calls?
(Choose two.)

• A.display events
• B.list trace VDN
• C.list trace station
• D.list trace vector

What are three advantages of the Avaya Customer Experience Virtualized environment?
(Choose three.)

• A.Enables capital equipment expenditures
• B.Lowers operational expenses
• C.Divides up resources among different locations
• D.Enables businesses to scale rapidly
• E.Requires fewer servers