Online Access Free 7492X Practice Test

A customer has installed SQL to build the databases. The customer believes that they have installed and configured the SQL and databases correctly, but cannot see the databases in the Elite Multichannel Control Panel.
Which three actions should you advise them to take? (Choose three.)

• A.Check the port numbers
• B.Check that TTrace logging is recording errors properly
• C.Check that SQL is installed on a separate machine
• D.Check the installation directory for SQL
• E.Check the IP address of the SQL server

A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?

• A.No, the customer must use the TTrace application on the server where it is running
• B.No, the customer must use the TTrace application from another server
• C.Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
• D.Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

Which three statements about LAI requirements aretrue? (Choose three.)

• A.It Is able to use the adjust-by vector command to better manage EWT.
• B.Intelligently route calls among the call centers to achieve a better ACD load balance.
• C.Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.
• D.The receiving switchis able to accept or deny interflowed calls sent by the sending switch.
• E.The routing of an incoming call to an external switch must beanswered at the originating switch.

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?

• A.Use quick installation of all components
• B.It does not matter which installation method you choose
• C.Use manual installation of a few components
• D.Use manual installation of all components

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

• A.Enables capital equipment expenditures
• B.Requires fewer servers
• C.Lowers operational expenses
• D.Enables businesses to scale rapidly
• E.Divides up resources among different locations