Online Access Free 7492X Practice Test

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

• A.Weighted Advance Time
• B.Greatest Need
• C.Dynamic Queue Position
• D.Reserve Agents

You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.
In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

• A.D2 - describe the problem
• B.D3 - develop interim containment actions
• C.D4 - define escape points
• D.D1 - establish a team
• E.D5 - choose corrective actions

A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?

• A.route-to number *r112920414 with cov n if unconditionally
• B.route-to number 112920414 with cov n if unconditionally
• C.route-to number 9112920414 with cov y if unconditionally
• D.route-to number r112920414 with cov n if unconditionally

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

• A.Requires fewer servers
• B.Lowers operational expenses
• C.Enables businesses to scale rapidly
• D.Enables capital equipment expenditures
• E.Divides up resources among different locations

The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

• A.The Incorrect Status Poll VDN is defined in HSR application form.
• B.The Interflow Vector Is not defined at the remote location.
• C.The Console Permission is NOT enabled.
• D.The Status Poll VDN is using TAC Instead of aar analysis digits.
• E.The Route-pattern TSC settings has a setting = n.