Online Access Free 7492X Practice Test

What wouldtrigger a vector event error?

• A.Call Denial
• B.When vector processing reaches the maximum 1000 steps allowed
• C.When vector processing reaches the- maximum 100 steps allowed
• D.Misdirected calls

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)

• A.The Expected Wait Time for the skill in Detroit is being suppressed.
• B.There is no Best Service Routing application for the active Vector Directory Number (VDN).
• C.The agents in Detroit are all in auxiliary work mode.
• D.The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

• A.Recognizing the problem
• B.Implementing corrective actions
• C.Choosing corrective actions
• D.Determining the triggers

A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

• A.route-t number 11292414
• B.reply-best
• C.route-to number 112920414
• D.queue-to best

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?

• A.remove hunt-group 10
• B.list hunt group 10
• C.list usage extension xxxx(Where xxxx is the extension number)
• D.list usage hunt-group 10