Online Access Free 7495X Practice Test

Avaya Oceana is the next generation of customer engagement platform that is designed using which platform?

• A.Avaya Aura Session Manager
• B.Avaya Control Manager
• C.Avaya Breeze'"
• D.Avaya SDK

Which statement describes the function of the Work Assignment Snap-in?

• A.It Is an engine for tracking and maintaining the end-to-end context of omnichannel Interactions.
• B.It Is a normalized model for all resources and interactions that provides states for resources and interactions.
• C.It Is on agent selection component based on attribute matching across all channels.
• D.It Is an enterprise workflow model to orchestrate the omnichannel interaction flow.

Which statement about Unified Agent Controller (UAC) Is true?

• A.The UAC application is the server-side component that manages the connections to the Individual Oceana agent desktop applications.
• B.The UAC consumes agent configuration information via the CSC component.
• C.The UAC consumes agent configuration information via the UCM component.
• D.The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications.

Once the Incoming email is downloaded by the email snap-In, which component does Omnlchannel Controller then contact to model the email work Item?

• A.Omnichannel Controller contacts UCA to create a work Item Inside Avaya Oceana and UCA models the email interaction work Item.
• B.Omnlchannel Controller contacts ED to create a work Item Inside Avaya Oceana and ED model-, the email Interaction work item.
• C.Omnichannel Controller contacts UCM to create a work Item inside Avaya Oceana and UCM models the email Interaction work Item.
• D.Omnichannel Controller contacts WA to create a work Hem inside Avaya Oceana* and WA models the email Interaction work item.

When a customer calls the Oceana Contact Center, which Communication Manager VDN performs the Adjunct Route to the Oceana voice provider (CSC) via AES?

• A.RONA VDN
• B.ROUTING VDN
• C.ADHJNCI VDN
• D.INGRESS VDN