Free Access Avaya.74970X.v2022-06-01.q24 Practice Test (Page 3)

Question 6

After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A.cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log

B.cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

C.cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log

D.cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log

Question 7

Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A.Work Assignment

B.UCM

C.Context Store

D.CSC

Question 8

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A.UCM-PU

B.UCMServices

C.CallServerConnector

D.UCMDataCollector

Question 9

Which statement describes the function of the Unified Collaboration Model (UCM)?

A.It is a normalized model for all resources and Interactions that provides states for resources and interactions.

B.It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.

C.It is an agent selection component based on attribute matching across all channels.

D.It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

Question 10

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A./var/log/Avaya/dcm/pu/CallServerConnector

B./var/log/Avaya/dcm/pu/AgentControllerService

C./var/log/Avaya/services/CallServerConnector

D./var/log/Avaya/services/CustomerControllerService

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