Online Access Free 7497X Practice Test

To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omni channel Windows Multimedia Server?

• A.\Avaya\Oceana\Oceana\Backup And Restore\Backup and Restore.exe
• B.\Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseBkp.exe
• C.\Avaya\Oceana\Oceana\Backup And Restore\OmnichannelBackup.exe
• D.\Avaya\Oceana\Oceana\Backup And Restore\Backup.exe

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

• A.UAC, Agent Workspaces and Omnichannel
• B.UAC and Omnichannel DB
• C.UCM Spaces, UAC, and Agent Workspaces
• D.UAC, Email Snap-In and Omnichannel DB

Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

• A.ED sends a resource request to WA and invites the agent to a chat room.
• B.ED sends a resource request to CS with chat attributes for a suitable agent.
• C.ED workflow requests chat attributes for the Context Id from C Store.
• D.ED sends a resource request to WA with chat attributes for a suitable agent.
• E.ED sends a "create new contact" request to OCP snap-in.

When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

• A.UAC cluster
• B.Common Component cluster
• C.Each cluster
• D.OCP cluster

Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

• A./var/log/Avaya/services/CustomerControllerService
• B./var/log/Avaya/services/CallServerConnector
• C./var/log/Avaya/dcm/pu/CallServerConnector
• D./var/log/Avaya/dcm/pu/AgentControllerService