Online Access Free 7750X Practice Test

The queue full element routes callers depending on the number of callers allowed to queue an agent group.
Where are the queue limits configured?

• A.in the Topic tab
• B.in the Queue full element
• C.in the Agent group element
• D.in the Agent Group tab

What item is required to enable temporary Announcements in the task flow?

• A.TaskTag
• B.Global Variable
• C.Call Tag
• D.Local Variable

For which purpose would you assign an Address book to a Profile?

• A.To keep a tidy structure in the Address book menu
• B.For all users to see on the IPOCC and IP Office
• C.For only specified agent to use this Address book
• D.For the creating of Historical reports

You have imported the "choice_Transfer_to_Extension" IVR script, so the caller can dial the extension number of the person they are trying to contact.
Which parameter must be edited in the script for this to work?

• A.Length of extension number
• B.the time the caller has to enter the extension number
• C.First digit of the extension number
• D.Nothing it read everything from the IP Oice

What is the first point of contact if a call comes into the IP Office Contact Center?

• A.The Agent Group
• B.The Short Code
• C.The Incoming Callroute
• D.The Topic