Question 16

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)
  • Question 17

    Refer to the exhibit.

    What does the Mailbox status relate to?
  • Question 18

    Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)
  • Question 19

    Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.
    What is causing this problem?
  • Question 20

    Which three applications are included with the IP Office admin suite Installation? (Choose three.)