Online Access Free 820-421 Practice Test

Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

• A.Inform the customer of some statistics about their competitors, to get a reaction
• B.Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
• C.Ask open ended questions about goals and impacts from challenges
• D.Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are

Which statement is true?

• A.Customer satisfaction improvement represents a financial benefit
• B.Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
• C.Non-financial benefits should be identified by the customer's finance representative
• D.In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings

Which two are elements of a business case? (Choose two.)

• A.Estimated Benefits
• B.Assumptions
• C.Product feature list
• D.Roll out schedule

What is the benefit of turning a pain point into an opportunity?

• A.Uses technology to raise efficiency
• B.Allows the customer to overcome a perceived issue with upside potential
• C.Raises IT spending and leads to higher return on investment
• D.Reduces IT costs to the business

Assuming the customer is a retail store chain, which describes a business benefit from using technology?

• A.IT staff completes a performance management software tool upgrade on time.
• B.Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
• C.Store managers better understand their compensation plan, since wording is simpler.
• D.A new video system with a strong track record for quality is implemented.