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Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors (CSFs)? (Choose two.)

• A.CSFs are a cause of a positive or negative result for the company.
• B.KPI are the activities which most heavily influence whether performance is strong or weak.
• C.KPIs measure outcomes.
• D.CSFs compare planned and actual performance.

What is one reason to include a data analytics specialist in design work for a new customer service portal?

• A.To provide a starting point for analyzing and reporting on customer trends
• B.To identify data entry fields on which help desk personnel will require special training
• C.To ensure the best user experience for long-time customers
• D.To validate that current backup and recovery processes can support the new application

DRAG DROP

Correct Answer:

Which discovery methods or aids typically cost a fee?

• A.Unlimited access to all reports from conferences run by research firms
• B.Crowdsharing
• C.Primary Research
• D.White papers authored by consultants, industry professionals, analyst firms, or vendors

DRAG DROP

Correct Answer: