Online Access Free 820-605 Practice Test

Which customer stakeholder is the key contact of the Quarterly Success Review?

• A.customer users
• B.account manager
• C.business or technical decision maker
• D.solution architect

What is a common indicator of customer health?

• A.customer satisfaction metric
• B.amount of money spent on the solution
• C.number of services purchased
• D.number of licenses purchased

Which definition of a use case is true?

• A.list of instructions that customer uses for their software
• B.comparison of the marketing description of what a product does to the customer's experience
• C.list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal
• D.list of actions or event steps that a customer uses

Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

• A.value realization
• B.adoption barriers
• C.competitive differentiation
• D.customer budget

What is the best reason for documenting your customer's success?

• A.To establish KPI's that measure the success of your company's business
• B.To document roles and responsibilities for your project management
• C.To provide expansion opportunities for your sales team
• D.To provide awareness of the value achieved by the customer's purchased solution