Online Access Free 820-605 Practice Test

What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

• A.financial gap
• B.organizational gap
• C.capability gap
• D.consumption gap

A Customer Success Manager must deliver high touch customer success experience. Which customer engagement model must be used?

• A.Utilize people to focus your customers in a 1:many customer success experience
• B.Utilize a digital engagement so all your customers experience the touch of customer success
• C.Utilize the service team to form a larger internal team to lead the engagement
• D.Utilize people to focus on the elite customers for a 1:1 or 1:few onsite customer success experience

What is a key driver that is creating the need for customer success?

• A.advanced specializations
• B.financial resources
• C.portfolio management
• D.subscription economy

Refer to the exhibit.

What does this health score indicate?

• A.The customer needs to consume more of this product.
• B.The customer needs to purchase more licenses.
• C.The customer is unlikely to renew this license.
• D.The customer is unlikely to advocate for this product.

Which of these is included in a success plan?

• A.services cost
• B.confidential customer information
• C.customer HR processes
• D.customer business outcomes