Online Access Free 9L0-903 Practice Test

A customer states that he cannot open a Keynote file. What is the most effective question to ask him
FIRST?

• A.Can you open any files?
• B.Can you open other Keynote files?
• C.Is your Mac connected to a network?
• D.What version of Keynote are you using?

Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

• A.Computer does not turn on
• B.Network / Internet connectivity issues
• C.Computer does not sleep / wake from sleep
• D.Cursor is unresponsive in Finder
• E.USB and/or FireWire port(s) do not function

Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System
Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE

• A.Force the card into the slot.
• B.Reset the SMC.
• C.Start up from the Mac OS X Installer DVD and check System Profiler.
• D.Reset PRAM.
• E.Remove and reinsert the card with a third party SD card adapter.
• F.Back up user data, then erase and reinstall Mac OS X.

When discharging a CRT, what part do you touch with the tip of the discharge tool?

• A.Anode aperture
• B.Flyback transformer
• C.High voltage cable
• D.Yoke connector/cable

A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

• A.Downloads
• B.Specifications
• C.Technician Guide
• D.Discussions