Online Access Free A2010-652 Practice Test

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

• A.Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
• B.Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
• C.Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.
• D.For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.

Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)

• A.Workflow
• B.Service Request
• C.Incident
• D.Work Order
• E.Inventory
• F.Change

What is an optional IBM SmartCloud Control Desk V7.5 component?

• A.Directory server
• B.Application server
• C.Database
• D.Administrative workstation

What is created once a user submits the Service Catalog Offering?

• A.A Service Request record
• B.A Catalog Order record
• C.A Purchase Order record
• D.A Purchase Request record

For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

• A.In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.
• B.In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.
• C.In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.
• D.In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.