Email templates used in all of the following features must be public and active EXCEPT

Northern Trail Outfitters (NTO) is concerned that employees are logging into Salesforce from their home computers. To prevent this. NTO wants to limit Salesforce access only to computers located within the company headquarters.
Which security settings should an Administrator use to ensure that users only login while present in the company office?

Ursa Major Solar uses Opportunity to track sales of solar energy products. The company has two separate sales teams that focus on different energy markets. The Services team also wants to use Opportunity to track installation. All three teams will need to use different fields and stages.
How Should the administrator configure this requirement?

To ensure compliance with a platinum Service Level Agreement cases that remain in the Tier 2 queue for more than four hours must be re-assigned to the Tier 3 queue.
Which feature meet this requirement?

An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?