The running user of a dashboard overrides the sharing model to see the high-level summary data for everyone at the level of the Running User and below.

Universal Containers uses web-to-case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words "forgot" and "password".
What does the administrator need to configure to meet this requirement?