What is a business continuity challenge in a cloud-based contact center that operates 24/7? Choose 2 answers

What should a consultant recommend to ensure chat requests containenough information for reps to effectively respond?

Which metric influences customer satisfaction? Choose 2 answers

Universal Containers (UC) is updating theService Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?

UC wants to provide its 20 million customers with a portal where they can: Submit inquires, Monitor the status ofthose inquiries, and View their contact information. To meet these requirements, which type of portal license would be most appropriate for the customers?