Free Access Salesforce.ADM-261.v2022-08-07.q120 Practice Test (Page 17)

Question 76

When a Self Service Portal User adds a Case Comment the following actions take place:

A.A Workflow rules is activated

B.None of the above

C.An Assignment Rule is Activated

D.An email is automatically sent to the case owner

Question 77

One business unit at Universal Containers has been using Service Cloud for several years. While migrating another business unit to the platform, a System Administrator incorrectly imported 200,000 case records, which created significant data corruption of existing records. The most recent data backup available is more than 90 days old. Which option should the Consultant recommend?

A.Log aData Recovery case with Salesforce Support.

B.Use Data Loader to delete the corrupt data.

C.Restore the data using the available backup.

D.Manually update the corrupt data to correct it.

Question 78

Universal Containers (UC) wants to implement Service Cloud usingAgile methodology. How should the consultant recommend delivering a successful implementation?

A.Deliver the entire project simultaneously so as to present UC with a completed solution.

B.set a cutoff date of 1.5 months before user acceptance testing for any change requests.

C.Generate continuous feedback from the project team, and adjust therequirements and deliverables accordingly.

D.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

Question 79

Sales engineer needs visibility to list field edits, emails, case comments, andrelated objects on ONE page. How can this be achieved?

A.Customer view of case tab

B.Custom report

C.Custom Visual force page

D.Custom related list

Question 80

Universal Containers assigns its contact center agents to certain interaction channels and would like to optimize the agents' desktop based on their assigned interaction channels.
What is the best solution?

A.Create a Salesforce Console for Service layout and allow the agents to drag and drop the components they need.

B.Create multiple Salesforce Console for Service applications and configure them based on user's requirements.

C.Createmultiple agent console applications and configure the Iayout based on the user's requirements.

D.Create case page layouts for each interactionchannel and assign them to different agent profiles.

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Question 76

Question 77

Question 78

Question 79

Question 80

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