Which application will allow a client to enable Ideas on a public website?

Universal Containers needs to ensure itis staffing enough agents to answer calls at times of peak volume. In addition, the company needs to report on the metric listed below.
* Average handle time (AHT)
* Adherence to service level agreements (SLAs)
Which data source would Universal Containersneed in order to gather this information? Choose 3 answers

Universal Containers Executives want to see contact center metrics from each of its different geographic regions. How should a Consultant support this requirement?

What are some uses of www.trust.salesforce.com in business continuity planning? (Choose 3)

Universal Containers has a single contact center that handles all service requests including chat, Cases, and webform submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?