Question 71
Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?
Question 72
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose
2 answers
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement? Choose
2 answers
Question 73
Which three are characteristics of Visual Workflow? Choose 3 answers
Question 74
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers
Question 75
The Universal Containers' customer support organization has implemented Knowledge Centered Support (KCS) in its call center. However, the call center management thinks that agents are not contributing new knowledge articles as often as they should.
Which two should the company do to address this situation? Choose 2 answers
Which two should the company do to address this situation? Choose 2 answers