Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support agents need quick-view-only access to an external database the stores over 100,000 knownproduct bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? (Choose 2)

Universal Containers will be launching a telesales contact center. What should be considered in the design?
Choose 2 answers.

Universal Containers wants to be able toassign cases based on the same criteria they use for chat. Which feature should a consultant recommend?

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc).Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

Universal Container wants to measure the efficient of its Contact Center.
Which three metrics should the contact center manager analyze?