A.Knowledge Base

B.Web -to -Case

C.Live Agent

D.Customer Community

E.Chatter Answers

A.Service Cloud Console

B.Knowledge Base

C.Customer Community

D.Automatic CallDistribution

A.Percent of cases closed with an attached article

B.Percent of cases closed with chatter posts

C.Percent of cases closed meeting the defined SLA

D.Percent of cases closed on first contact

A.Custom related list

B.Custom report

C.Customer view of case tab

D.Custom Visual force page

A.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

B.Generate continuous feedback from the project team, and adjust therequirements and deliverables accordingly.

C.Deliver the entire project simultaneously so as to present UC with a completed solution.

D.set a cutoff date of 1.5 months before user acceptance testing for any change requests.