What are two benefits of deploying Knowledge in Customer Communities?

A customer calls the service desk at UniversalContainers. The agent assigned to the call creates a case to capture the issue, but later realized the caller is not eligible for support. What solution should a consultant recommend to prevent the scenario from happening in the future?

The Universal Containers contact center offers support via email, the Internet, and a Community. The contact center manager wants to demonstrate the success of recent self-service initiatives to executive management.
What report should the contact center manager present to executive management? Choose 2 answers

What is a benefit of a customer community? Choose 2 answers.

When migrating data from an older system to a new one, what steps should be taken? Choose2 answers.