A.A user with manager role above the agent.

B.A user with Read Permission on account.

C.A user with the Manage Cases Permission

D.A user with the System Administrator profile.

A.It provides data visibility by combining a list view and related records on one screen.

B.It allows agents to take notes in an interaction log while in a call.

C.It allows access to data by opening each record in a new window.

D.It preserves the context of calls using primary tabs and subtabs.

E.It allows agents to view key record information in the highlights panel.

A.Setup Audit Trail

B.Organization-Wide Defaults

C.Security Health Check

D.Field History Tracking

A.They cannot be uninstalled

B.They are upgradeable

C.They are not upgradeable

D.They cannot be deleted