Free Access Salesforce.ADX-271.v2023-10-26.q146 Practice Test (Page 18)

Question 81

What are two ways a question can be escalated to a case?
Choose 2 answers

A.Automatically via Case Assignment Rules

B.Manually by users commenting ''Escalate''

C.Automatically via process Builder by meeting specified criteria

D.Manually by a moderator selecting ''Escalate to Case'' in the Feed

Question 82

Ursa Major Solar (UM5) is evaluating Salesforce Partner Relationship Management (PRM) to help improve its current channel sales performance.
In which two ways can Salesforce PRM help UMS accelerate channel sales?
Choose 2 answers

A.Enable partner lead routing

B.Use partner tiering in channel sales hierarchy

C.Extend automated quoting capabilities to partners

D.Automate partner entitlement assignment in Channel Sales teams

Question 83

Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

A.Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

B.Domain criteria are not available in sandbox or Developer Edition orgs.

C.Record Type criteria cannot be assigned to a component.

D.Up to 2,000 audiences can be created.

E.Components in the template header and footer sections cannot be assigned to an audience.

Question 84

Universal Containers needs to create a Navigation link to the company's website inside their Customer Service (Napili) Template-based Community.
Which standard functionality should be used to accomplish this task?

A.Update the Default Website Link property inside Property Editor to the company's website.

B.Upload an HTML header in Community Management with Javascript that contains a link to the external website.

C.Create a Navigation menu item inside Community Builder with External URL type.

D.Create a rich text field inside the Navigation object and include the website URL as an href link.

Question 85

Universal Ketchup Containers are ready to start adding Members to their brand new Customer Plus Community. What steps would an administrator take to do this?

A.Navigate to the Contact Record and Enable the Contact as a Community User

B.Add the Member Profile to the Community

C.Add the Member Profile to the Community then Navigate to the Contact Record and Enable the Contact as a Community User

D.Add the Member Profile to the Community then Navigate to the Account record and enable Contact access to the Community

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Question 81

Question 82

Question 83

Question 84

Question 85

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