Question 66

Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?
  • Question 67

    To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
    How should a consultant configure this requirement?
  • Question 68

    If a Case cannot be resolved after Tier 1 has performed their troubleshooting steps, the case must be escalated to Tier 2 support. Tier 2 has additional troubleshooting steps. How can a Consultant configure the Lightning Service Console to support this requirement?
  • Question 69

    Cloud Kicks (CK) is a global company with multiple product lines. CK is preparing to launch a public kno base for customers that will have 2,500 articles. The company wants an easy way for users to find relevant articles based on their location and product.
    What is the recommended method to meet the requirement?
  • Question 70

    service representatives are complaining that their lightning service console is too crowded
    Making it difficult to find tab and features required. After reviewing service console all configured features are required.