Free Access Salesforce.ADX261.v2024-07-08.q151 Practice Test (Page 9)

Question 36

Universal Containers (UC) has deployed a call center using open CTI. Call center agents are organized into four groups reflecting UC's four different product lines. Each group's manager would like a report on their agents" daily call volume, including related case and contact information.
How should the consultant recommend the report be created?

A.Build a Summary report on Products and Activities.

B.Customize the My Teams Calls this week standard report.

C.Create a Custom Report type with activities as the primary object.

D.Set up a reporting snapshot of the case, contact and activity objects.

Question 37

Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.
Which method should the consultant suggest?

A.Omni channel routing

B.On-Demand Email-to-case

C.Web to case forms

D.Standard email to case

Question 38

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

A.set a cutoff date of 1.5 months before user acceptance testing for any change requests.

B.Deliver the entire project simultaneously so as to present UC with a completed solution.

C.Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

D.Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

Question 39

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

A.Verify that users are assigned the Chat feature license.

B.Verify that users have access to the Chat public group.

C.Verify that users are assigned the Chat user profile

D.Verify that users have access to the Chat buttons.

Question 40

what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

A.Configure a chat validation rule

B.Customize the lightning console chat page

C.Customize the pre chat form

D.ConfigureLightningGuided Engagement

Other Version: 1342Salesforce.ADX261.v2025-12-11.q206; 1787Salesforce.ADX261.v2025-09-03.q180; 1804Salesforce.ADX261.v2023-09-14.q81; 1314Salesforce.ADX261.v2023-07-24.q47

Latest Upload: 174NAHQ.CPHQ.v2026-09-03.q481; 113SAP.C-S4CPB-2602.v2026-09-02.q7; 109Cisco.700-805.v2026-09-02.q86; 161MSSC.CLT-4.0.v2026-09-02.q43; 126Fitness.NCSF-CPT.v2026-09-02.q18; 174Google.Generative-AI-Leader.v2026-09-02.q77; 139PECB.ISO-14001-Lead-Auditor.v2026-09-01.q39; 126Google.GCP-DE.v2026-09-01.q27; 160Cisco.300-820.v2026-09-01.q105; 154Cisco.500-220.v2026-09-01.q72

Question 36

Question 37

Question 38

Question 39

Question 40

Download PDF File