Question 111
Universal Containers wants to allow customers to send messages to agents in Service Console via their preferred mobile app.
Which feature should a consultant recommend?
Which feature should a consultant recommend?
Question 112
Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?
What should the consultant recommend to an agent who wants to launch a Slack Swarm?
Question 113
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement
includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
Question 114
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers
Question 115
Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which Salesforce productivity feature should a consultant use to accomplish this requirement?
Which Salesforce productivity feature should a consultant use to accomplish this requirement?