Free Access Salesforce.ADX261.v2025-12-11.q206 Practice Test (Page 36)

Question 171

Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.
What should a consultant recommend to meet the requirements?

A.Include the History utility in the console app.

B.Add the Account object to Recent Items utility.

C.Mention the case number in a Chatter group.

Question 172

To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

A.Add the Knowledge related list to the Case record page.

B.Add the Knowledge tab to the Service Console.

C.Add Knowledge Data Categories to each Case.

D.Add the Knowledge Component to the Case record page.

Question 173

What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?

A.The report must be used on a Dashboard.

B.The report must have a standard Report Type.

C.The report must contain a chart.

Question 174

Universal Containers has a category of cases that cannot be solved by a single agent and instead requires a team of experts to triage and resolve the issue. The support manager is interested in solutions that allow the team of experts to collaborate on these cases.
Which option should the consultant recommend so experts can collaborate in real time?

A.Implement Skills-Based Routing to assign the case to experts.

B.Add experts to an integrated Slack channel.

C.Use Email-to-Case to send an email to experts so they can use email threads.

Question 175

An organization has requested guidance on how to delete customers' personal data when they are no longer associated with the company to stay compliant with
\lobal data protection and privacy regulations.
Vhich solution should the consultant recommend to meet the requirement?

A.Search for all customer information in production and manually edit the fields of each record to scramble the data so that it is no longer searchable.

B.Search for all customer information across environments and deactivate accounts or Experience Cloud users associated with the contact.

C.Search and remove all customer information, including records and in unindexed free-text fields, and refresh sandboxes to ensure no data retention.

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Question 171

Question 172

Question 173

Question 174

Question 175

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