Online Access Free AP-209 Practice Test

Universal Containers outsource some of their work to third-party resources. These contractor resources should be available for maintenance work only and often work in different hours and on different time zones than the internal resources.
How should a consultant configure Resource Availability to meet this requirement?

• A.Configure separate Operating Hours definitions with normal Time Slots for internal and third-party resources. Use Skills to ensure third-party resources are only assigned to maintenance work
• B.Configure separate Operating Hours definitions for internal and third-party resources. Use Designated Work Time Slots for third-party resources' Operating Hours to ensure they are assigned only to maintenance work
• C.Configure one Operating Hours definition with normal Time Slots to represent common availability.
  Use normal Shift records to add availability as needed. Use Skills to ensure third-party resources are only assigned to maintenance work
• D.Configure one Operating Hours definition with normal Time Slots for common availability and use Designated Shift records to add availability as needed

Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.
How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?

• A.Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
• B.Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
• C.Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion
• D.Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes

Universal Containers want a way to automatically update customers on the technician's arrival time.
What feature of Salesforce Field Service will support this requirement?

• A.Proactive Notification
• B.Technician Tracker
• C.Appointment Assistant
• D.Where's my Technician?

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce.
Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization.
Which two configurations need to be created to support the requirement?

• A.Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use
  'Schedule Over Lower Priority' to allow for overbooking resources
• B.Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources
• C.Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources.
  Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B
• D.Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

A customer needs to cancel all appointments within a specific area due to climate changes that boosted a bushfire.
How should a consultant recommend implementing this requirement?

• A.Draw a polygon on the map for the bushfire area and use the bulk action to 'Unschedule' the appointments
• B.Create a custom list view for the appointments that should be cancelled, select the appointments and use the 'Unschedule' action
• C.Create a report for the appointments that are located in this area and use a data import tool to change the appointment's status to 'Canceled'
• D.Change the priority for the appointments to a low priority and run 'In-Day Optimization'