Free Access Salesforce.Advanced-Administrator.v2022-04-17.q342 Practice Test (Page 47)

Question 226

AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?

A.Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.

B.Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

C.Create a public group for the users and a custom parent case record with the record type; share this case by record owner.

D.Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.

Question 227

What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3

A.Solution category browsing must be enabled in Solution settings

B.Data category visibility is assigned through roles and profiles

C.Article version numbers must be assigned by a Knowledge Manager for tracking

D.Knowledge settings must be configured in order for users to be able to create articles from cases

Question 228

Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

A.The email address for the users in the sandbox are invalid.

B.Email deliverability CANNOT be changed in a sandbox.

C.The email relay is disabled in the sandbox.

D.Approvals can only be tested in a fail or partial data sandbox.

Question 229

All enabled on Accounts and assign to the new users45. SFB Industries are looking to set up Entitlements in Salesforce. What is the first thing you must do in Salesforce when setting this up?

A.Create an Entitlement Process

B.Choose an Entitlement Model

C.Set Up Milestones

D.Setup Milestone Actions

Question 230

Service Entitlements in Service Cloud help you to: Select 3

A.Define and maintain service contracts.

B.Track the service levels you provide to your clients.

C.Track your supplier performance.

D.Verify if your customer is eligible for support.

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Question 226

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Question 228

Question 229

Question 230

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