A.Joined report

B.Standard filter

C.Reporting snapshot

D.Cross filter

A.Merge duplicate contacts and then duplicate accounts.

B.Merge duplicate accounts and duplicate contacts will automatically be merged

C.Merge duplicate accounts and then merge duplicate contacts

D.Merge accounts and select the option to merge duplicate contacts

A.Chats can be transferred to other agents

B.Multiple visitors can chat in one window

C.The articles tool can be used to search for Knowledge articles

D.The details tab can be used to see information about the visitor

E.Approval processes can be used to escalate cases in the chat window

A.Enable agents to include standard responses without having to type each time

B.Pre-Chat Forms and Post-Chat pages

C.Block visitors by username

D.Share the customer's screen

E.Block visitors by IP Address

A.Create a customer report type for Accounts without Opportunities.

B.Create a tabular report using the Account report type and add a cross filter using Opportunities.

C.Create a joined report using the Accounts report type and the Opportunities report types.

D.Create a summary report using the Accounts report type with a formula field for opportunity count.