AW Computers is looking to enhance Salesforce to track conference rooms and IT equipment. An administrator has created a custom object called Room. The administrator also created a custom object called Equipment. This object has two fields: a currency field Price, and a lookup relationship to Room. While performing user acceptance testing, management requested to roll up all the Price values and display them on the corresponding Room record.
How should an administrator accomplish this?

In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is
"Controlled by parent".
what solution should be implemented?

Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?