Management tracks open cases per hour, per day and per week to ensure they have enough staff. What kind of report they need ?

Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the information when viewing the contact Record.
Which two ways should the administrator configure this requirement?
Choose 2 answers

Users report they are getting an Apex trigger error when they try to save a specific Account record. How could an administrator collect more information about the processing for that record?

What can an administrator do to enable customer-submitted service requests?
Choose two answers.

The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?